Mercedes-Benz of Encino at 16721 Ventura Boulevard, Encino, California.

This was my first Mercedes purchase, and I did a fair amount of research before making a quick tour of the local MB dealerships. In a 200-mile range, only MB of Encino had a C300 with the specific options I wanted. The salesman I worked with was Chris Beigi. He was courteous, knowledgeable and willing to accommodate my schedule as I worked my way to a final decision. 'Car sales' is a field that doesn't enjoy a very good reputation -- and I'm just one data point potential buyers should consider. But for me, Chris and the rest of the staff at MB of Encino made the whole process a good experience from start to finish. I'm very happy with my car.

Too busy to take care of a paying customer? Dealer charged our credit card for parts that were ordered. Said they would not deliver the part till the charge goes through. Our credit card records showed that the card was charged immediately and the parts were never delivered. Called back to get a status, and was told, Carlos (the person that handled our order) wasn't in, and wont be able to help. I waited a few days and called back, I asked if this could just be credited since I found the part available at another local dealer the day after we placed our order with Mercedes of Encino. They told me they have to talk to the manager and they would call me back, never received a call back. Next day I called again to check with said manager, was told that they would they will call me back shortly. No one ever called me back. Finally I start getting upset and asked to speak to manager directly. I get transferred to his voice mail, leave a message. And guess what, no call back. After two weeks and 6 calls that went no where, I disputed the charge. And the card was credited through the card company one month later.

Though we did get our money back, lots of my time was waste, and it had to be done from our bank, not the dealership. Had I not disputed this, would this ever get resolved? Doubtful, since no one has called me back regarding this at all.

Lots of dealerships get a bad reputation because other dealerships give customers the run around. Well this was one dealership to another, we try our best to take care of customers at our dealership. If we don't have the information for our customers, we still make the call to let them know it's being handled. If a customer calls for a status, we return our calls. One missed call is a mistake, two missed calls is a problem, six missed calls is simply unacceptable.